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Hp m477 paper jam

Hp m477 paper jam

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We have a rear door paper jam, but cannot reach the paper - the jammed paper is too small and too deep inside the printer. How can we clear this? Go to Solution. You can always call for a printer or copier tech if you are uncomfortable working on the machine. Many of my customers dont realize that the M series has a pan that will drop down inside the printer, just above where tray 2 is. Push that tab and a "pan" will drop down and give you access to a little more area.

Basically, anything that is a green tab on this printer indicates a service area you can access to help clear jams. Paper clips and bubble gum. Most printer techs like me carry around what is called a spring hook, which we use to fish parts and paper tears out of machines all the time. Also canned air can be used to blow the paper to an area where you can reach it easier.

At least this way you will have a visual reference. M product page. Thanks so much! We were able to clear the jam, but having a tech available would be great if this happens again! Didn't find what you were looking for? Ask the community or Ask the Virtual Agent.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 3. HP Recommended. I have the same question. Tags 1. Tags: laserjet pro mfp mfnw.We are experiencing longer than expected wait times to reach an agent.

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hp m477 paper jam

Email address. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data?

Are you working from home? When a jam occurs, the control panel displays an animation that assists in clearing the jam. If you can see the jammed sheet in Tray 1, remove the jammed sheet by pulling it straight out. Remove the jammed sheet by gently pulling it straight out. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language.

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Confirm Back. Search all support. Search help. Loading Results. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Just ask. Try asking HP's Virtual Agent.I've tried unplugging and re-starting, but the error message is still there - and the printer won't print.

Hi, I would like to assist you regarding your query. The below mentioned steps may help you to resolve the issue :. Ensure the front paper guide is pushing the paper against the back edge of the tray.

Verify the tray setting and driver setting. Note: never share the printer SN, contract number in public Forum. You can dislodge hidden jams sometimes by manually feeding a peice of cardstock through the printer, until it comes out of the output tray. With the m you need to remove the bottom feed tray, thread the card stock, carefully push it in with both hands. Get it through as far as you can. Then open the rear door and push it through the final portion.

Hopefully it will pull hidden paper along with it. Obviously unplug the printer first. I take no responsibility for any damages which you cause to your printer or to yourself regarding this advice.

Follow at your own risk. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.I am having the exact same issue, and this printer was only purchased and in use 1 week before this problem occurred. I have tried a number of online suggestions, to no avail. May be some damage on Black toner which do not allow you to print.

This printer was purchased only 2 weeks ago from Staples. It has printed less than pages total. There has been no need to replace ink cartridges as the machine is brand new. Didn't find what you were looking for? Ask the community or Ask the Virtual Agent.

HP Color LaserJet Pro MFP M477, M377 - Clear paper jams in Tray 1

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. It has been a while since anyone has replied.

Simply ask a new question if you would like to start the discussion again. All forum topics Previous Topic Next Topic. New member. Message 1 of 5. HP Recommended. Operating System: Microsoft Windows 10 bit. Help Please. Tags 2. Tags: laserjet pro mfp mfnw. Message 2 of 5. Level 2. Message 3 of 5. This is the more common defect to compatible toner cartridge.We are experiencing longer than expected wait times to reach an agent.

hp m477 paper jam

Instant Ink customers please visit instantink. Check our tips and fixes! Sign out. Select registration option. Email address. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support.

hp m477 paper jam

Select your model. How does HP install software and gather data? Are you working from home? When trying to print, one of the following Paper Jam error messages displays on the printer control panel.

Remove paper from document feeder. Press [OK] to clear message. Jam in output bin.

HP Color LaserJet Pro MFP M477 series Troubleshooting

Open rear door and clear jam. Check single sheet slot for jam or close tray 2.

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Jam in print paper path. These errors indicate that paper might be stuck inside an area of your printer. View the video and read the steps to find out if paper is truly stuck in the printer, and then either clear the printer of the jammed paper or reset the printer if paper cannot be found. View this video on YouTube. Step 1: Look for jammed paper Look at the error displayed on the control panel, and then use one of the following sections to find and clear any paper or media that might be stuck inside the printer.

Turn off the printer, and then disconnect the power cord from the wall socket or power strip. Remove any jammed paper visible in the ADF input tray area. Use both hands to slowly pull out the jammed paper to avoid tearing the paper. Lift the document feeder input tray to provide better access to the document feeder output bin, and then remove any jammed paper from the output area.

Open the scanner lid. If there is paper jammed behind the white plastic backing, gently pull it out. Reconnect the power cord to the wall outlet or power strip, and then turn on the printer. Try to print again. If the error persists, continue to the next step to reset the printer. Clear jammed paper from the output bin Use the following procedure to clear jams in the output bin.

When a jam occurs, the control panel displays an error message 2-line control panels or an animation touchscreen control panels that assists in clearing the jam. If paper is visible in the output bin, grasp the leading edge and gently remove it.We are experiencing longer than expected wait times to reach an agent. Instant Ink customers please visit instantink. Check our tips and fixes! Serial number:. Product number:. Warranty end date:. Warranty removed from product: This product was designated to be returned to HP.

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HP LaserJet Pro M477fdw After Two Years of Use

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See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help.I'm guessing I'm going to have to remove something to get to it:.

Any suggestions before I just start unscrewing sections to get to it? There are two different ADF unit used depending on whether you have a flow model 8 inch screen and pull out keyboard or the basic model.

The actual path is pretty straight forward on either unit. As stated in my first post from on the road, something jammed between the exit rollers or exit rollers not turning are the likely culprits. I tried all of these suggestions including unplugging the power for 1 minute and nothing worked. After an hour I turned the unit hp laserjet pro mdne upside-down, shook the unit slightly, powered it up with the printer still upside down, and it worked. No more jam. Forgot to mention I'll keep trying but it is tearing more than I want.

In photo 2, I think that whole white section drops down to clear jams. I dont have that model so I am not sure. You can also push the feed roller by hand in order to get the paper to move along in either direction forwards backwards. In any case you are going to be tearing the paper, but use the built in feed rollers to help move it along. My only other suggestion is to look at the service manual before you start taking things apart. If you start with screws, unscrew the plate on the right side of the printer picture first 3 screws.

I believe the entire tray can then be removed. I had one of these and I kept repeating "why does it say paper jam when there is no paper jam". Tried needle nose, but eventually ended up using the rollers back and forth to create a thick spot I could stab my sharp bent tweezers into and pull while rolling out.

Got it cleared that way. But now I have one of these in another office that says offline for different users at different times, so I'm thinking the bat will be my next tool. LaserValley Technologies is an IT service provider. Remove the paper tray and cartridges. If the printer has the internal duplex tray that drops down, drop it down.

Use a piece of cardstock or thin mylar to put the paper out from the bottom and out the back. Due to the number of weird springs I would recommend not removing anything from the back door. You can remove the transfer belt on this printer but that is all done from the front. Find a manual if you are going to remove the transfer belt. PM me if you need further information. Edit: I was only seeing one picture at first. The duplex tray I am taking about is the white tray in picture 2.

Also note, when you remove the cartrirdges, cover the exposed drums with something light proof to avoid desensitizing the drums. Yeah, look for a drop down tray.

HP Color LaserJet Pro MFP M477, M377 - Clear paper jams in the duplexer (duplex models only)

I tore a similar unit down a couple weeks ago, downloaded the service manual, etc. Good luck! For now, carefully using needle nose pliers did the trick. That said, I did have to rip it some to get it to move. Thanks for the many helpful suggestions.